Terms & Conditions

1Quotes & Acceptance

All quotes provided by WA Gardens & Scapes are valid for 30 days from the date of issue unless otherwise stated in writing. Quotes are based on site conditions observed at the time of assessment; any changes to scope, ground conditions, or client-requested additions may result in a revised quote.

A quote becomes a binding agreement once the client has signed and returned it, or confirmed acceptance in writing (including email). Work will not commence until acceptance is received.

2Pricing & Variations

Quoted prices are in Australian Dollars (AUD) and inclusive of GST unless stated otherwise. Pricing is based on information available at the time of quoting. Variations may apply where:

• Hidden obstructions (tree roots, rock, existing irrigation, services) are encountered during works
• Client requests changes to the agreed scope after work has commenced
• Site access is more difficult than anticipated at time of quote
• Soil conditions require remediation not identified in the original assessment

Variation costs will be discussed with the client before proceeding wherever practical.

3Payment Terms

For projects under $1,000, full payment is due on completion of works. For projects over $1,000, a deposit of 50% is required prior to commencement, with the balance due within 7 days of practical completion.

Payment may be made by bank transfer (EFT), cheque, or cash. Details will be provided on the invoice. Invoices overdue by more than 14 days may attract an administration fee, and work may be suspended on any ongoing project until outstanding amounts are cleared.

4Cancellation & Rescheduling

We understand that plans change. If you need to cancel or reschedule a job, please give us as much notice as possible:

• More than 48 hours notice — no charge; full deposit refunded if applicable
• 24–48 hours notice — a call-out fee may apply to cover scheduling costs
• Less than 24 hours notice or no-show — the deposit is non-refundable and a cancellation fee may be charged

WA Gardens & Scapes reserves the right to reschedule works due to severe weather, unsafe site conditions, or circumstances outside our control. We will contact you as soon as possible to arrange an alternative time.

5Site Access & Client Responsibilities

The client is responsible for ensuring that WA Gardens & Scapes has safe, unobstructed access to the work area on the agreed date. This includes:

• Removing vehicles, furniture, or personal items that may obstruct works
• Securing pets prior to and during the work period
• Notifying us of any underground services, irrigation lines, or known hazards on the property
• Ensuring access to water connection where required for irrigation installation or lawn works

Where access is not provided and works cannot proceed, a call-out fee may be charged.

6Plant & Material Warranties

We source plants and materials from reputable local suppliers wherever possible. Plants supplied and installed by WA Gardens & Scapes carry a 30-day establishment warranty, provided the client follows any watering or care instructions supplied at the time of planting.

The warranty does not apply where plant failure is due to pest or disease outbreak, extreme weather events, incorrect watering by the client, or damage caused by third parties. All materials (paving, edging, irrigation components) are covered by their respective manufacturer warranties.

7Liability

WA Gardens & Scapes holds current public liability insurance. We take reasonable care to avoid damage to your property during all works, however we accept no liability for:

• Pre-existing damage or deterioration not disclosed at time of engagement
• Damage to underground services not identified or marked by the client or relevant authority prior to works
• Loss or damage caused by acts of nature, extreme weather, or events outside our control
• Consequential or indirect losses arising from delays or disruption to works

Our total liability is limited to the value of the works performed under the relevant agreement.

8Workmanship

All works are carried out to a professional standard in accordance with industry best practice and relevant Australian Standards where applicable. If you are not satisfied with any aspect of the work completed, please notify us in writing within 7 days of completion so we can assess and address the matter promptly.

9Waste & Clean-up

Unless otherwise agreed in your quote, WA Gardens & Scapes will remove green and construction waste generated during works from site. Disposal fees may be included in your quote or itemised separately for larger projects. We aim to leave your property tidy on completion of each day's work.

10Privacy

Personal information collected by WA Gardens & Scapes (including name, address, and contact details) is used solely for the purpose of providing our services and communicating with clients. We do not sell or share your information with third parties. For further details, please contact us directly.

11Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes arising from our services will be subject to the jurisdiction of the courts of Western Australia. We are committed to resolving disputes fairly and directly wherever possible.